Provide pre-sales and technical support to the Communication Services sales teams, chiefly through designing, articulating and pricing bid-winning business process automation solutions from a suite of solution offerings. Solutions include (but not limited to) accounts payable and receivable automation, case management automation (processing loan, claim or financial product applications), outsourced digital mailroom solutions, content management, document composition and multi-channel communications.
Major Duties and Responsibilities:
Pre-Sales Support – working as an integral part of the sales process:
Understand and document client needs and requirements
Design compelling solutions that deliver the value clients expect
Support in the preparation and delivery of proposals and presentations
Support in the creation of financial models to ensure the solution maximizes revenue and profi
Become a trusted adviser to internal and external customers, demonstrating innovation, and differentiating Computershare's business process automation capabilities.
Solutions include, but are not limited to, accounts payable and receivable processes, case management processes (loan, claim or financial product applications), outsourced digital mailroom solutions, content management, document composition and multi-channel communications.
Provide leadership and direction to technical teams implementing the solutions to ensure the delivered outcome meets customer requirements and expectations.
Contribute to the collection, documentation and analysis of business requirements and implementation decisions.
Market input to Product Development
Contribute to Computershare's e-Business product development by feeding back client and market requirements, demonstrated by documenting and presenting these ideas and backing these initiatives up with a business case.
Documenting each month a report on solutions design outcomes and pipeline activity, make available by the end of the first week of the succeeding month.
Skills and Experience Required:
Minimum of 5-7 years of experience in Inbound Process Automation or IT Solutions Consulting.
Strong Communication Skills – being able to make complex issues easy to understand.
Understanding of the value proposition, strengths & weaknesses of our competitors.
Demonstrated ability to plan, manage and provide strategic direction and leadership for large and complex projects.
Solution development, i.e. applying our service offering to client needs.
Sensing what is important to the customer, uncovering their business needs and drivers.
Technical understanding of our solutions and the ability to apply them to our customer's needs through current state analysis and documenting business processes.
Flexibility in style to work with different stakeholders with varying degrees of experience, capability and seniority.
Financial, presentation and written capabilities to contribute to pricing, sales proposals, and RFP responses.
Business case development and being able to articulate the benefits.
At Computershare, our brand promises are: Certainty, Ingenuity and Advantage.
If you want to be part of our leading brand, please apply for this position by clicking on the apply button and following the application process.