The Plan Managers business unit administers and manages employee share plans on behalf of their clients. The range of products in this area spans companywide employee share incentive schemes through to international executive plans. Roles in this area include financial administrators, management, and relationship manager positions as well as technical roles in the implementation team.
The implementation team manages both new and repeat events as part of the of the lifecycle of client driven plan management. The department consists of the following teams and roles: project management, event delivery management, business analysis, dealing analsys, data analysis and testing.
Main Purpose of the Role
The role of the EDM is to work as part of a team taking responsibility for project management of client events and the maintenance of relationships with the client.
For each Client / Project principle tasks may include:
Manage the events/ projects for a portfolio of clients or single large client
Co-ordination with other parts of the Computershare business (e.g. Technology Services, Communication Services, within Plan Managers) and Third party suppliers
Understanding project scope and managing client expectations and complying with SLAs
Attendance of project/review meetings and delivery of actions arising
Agreement with client of the detailed project timetable/plan
Review/monitor progress against plan
Identifying and managing risks
Dealing with high £GBP values
Ensure that full end to end testing is completed for events managed
Briefing internal/external contacts on the impact of and status of Plan events
Ensure that relevant logs/planners are updated
Establishing appropriate sub-contracts with suppliers in accordance with agreed Company policy/client specifications
Provide support for client and employee presentations
Ensuring the management of event related data as appropriate
The role could be summarised as 1/3rd project management; 1/3rd client liaison and 1/3rd technical. It provides an opportunity to work with prestigious clients and deliver high profile, high value projects/events.
Essential Skills, Experience and Competencies
Good organisational & planning abilities, e.g. sound time management
An ability to work as part of a team
Excellent customer service skills, e.g. Examples of exceeding customer expectations
Good communication skills
Excellent attention to detail, e.g. Preparation/proof reading of participant documentation or balancing/reconciliation of data loads or reporting
Reliability, e.g. Ability to meet challenging targets in short time-frames or track record of decision making, problem solving or overcoming challenges
Professional and courteous approach, e.g. Experience of dealing with clients and/or senior managers
PC literate, e.g. Systems used for testing for example.
Desirable Skills, Experience and Competencies
Previous experience of project based work is desirable but not essential
Previous experience in the business of using technology to deliver business solutions
Previous experience in any financial or business services based organisation
Previous experience in a team leader/supervisory/relationship role
Previous experience of share plan administration is not a specific requirement for this position. Applications would be welcomed from candidates with any relevant background.
Specific Key Benefits of the role
Salary £17,000 - £25,000
There is financial support for training and education for related technical studies as agreed with line management. Areas covered included: management, technology and industry
Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme.
All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.
Computershare Investor Services plc is authorised and regulated by the Financial Conduct Authority. Computershare Investor Services plc is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.