The Fulfillment Production Associate is responsible for the day-to-day processing of requests for fulfillment products. This includes pick/pack hand insertion of letters and booklets into envelopes. Also includes the processing of packages and metering of mail. Position may also be responsible for supervising a group of individuals enclosing packages by hand. Position is required to maintain client SLA's of one to two-day turnaround of daily fulfillment items, notice, and access proxy packages.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Retrieves and fulfills requests with proper inserts in accordance with work instructions.
Operates folder and sealing equipment efficiently and inspects output in accordance with our quality standards..
Ensures that all documents are inserted in an efficient and timely manner according to the instructions specified in the job details.
Verifies and records the number of pieces inserted by performing full reconciliation of all inserted documents in accordance with job requirements.
Assist in lodging all output produced by the mail department to appropriate system.
Assist in Dispatching work produced by the mail department to appropriate system.
Update reports regarding the daily usage of inventory.
Retrieve checks and materials from laser to ship federal express or USPS Express mail daily.
Retrieve output and print labels for certified mail processing.
Follow instructions to mail labels and proxy material as indicated on system.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one year of experience in mailing department and/or training; or equivalent combination of education and experience.
Ability to lift 40 lbs
Handle large quantities of paper
Work in a fast-paced environment
Experienced in supervising groups of workers with short-turnaround times