Description of Area of Business

Computershare Plan Managers (CPM) provides industry leading total plan management solutions for both contributory and non contributory plans to UK and global clients, including nine of the FTSE Top 20 companies. We manage six million employee records for participants in over 100 countries, with almost 1,000 clients utilising our full outsource platform. Over three million participants are managed on a fully outsourced basis, involving communications, data maintenance, onshore and offshore trustee and share dealing services for over £15 billion worth of shares and options.

Globally, Computershare offers its clients a range of comprehensive share plan services across a range of plan designs. Primarily the plans fall into three catagories and are all UK approved plans (Share Incentive Plan, Sharesave and Company Share Option Plan). In addition we handle a number of global plans for some very noteable FTSE 100 clients.

Main Purpose of the Role

You will be responsible for all contribution administration of Employee Share Plans for clients. Also you will ensure that the contributions are applied accurately, on time and in accordance with agreed rules and regulations.

Key Responsibilities

• To provide a quality administration service to clients and employees
• Carry out processes relevant to the individual Plan requirements
• Dealing with telephone enquiries and responding to written/electronic correspondence of varying complexity
• Complying with quality service standards in terms of accuracy and timeliness
• Work closely with your Team, Service Delivery Manager and other departments to ensure that all Plan events are carried out to the highest standard.
• To apply company and employee contributions accurately and within agreed timescales
• All financial reconciliations to be completed accurately and within set timescales
• Build and maintain good working relationships with clients and colleagues

Essential Skills, Experience and Competencies

• Intermediate level of Word & Excel
• Excellent Customer Service Skills
• Ability to display initiative and ownership
• Strong written and verbal communication skills
• Excellent time management skills with the ability to deal with conflicting priorities
• Professional and courteous
• Good attention to detail

Desirable Skills, Experience and Competencies

• Knowledge of Plans
• Knowledge of SCRIP system (Internal product)
• Knowledge of banking clearing systems/standing orders

Specific Key Benefits of the role

• This role is available on a 9 month fixed term contract (FTC)

Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services plc is authorised and regulated by the Financial Services Authority. Computershare Investor Services plc is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.