To ensure that excellent service relating to the reporting of the Client Company's dividend funding obligations and the accurate allocation of additional shares to be issued as a result of dividends reinvested on behalf of the client's shareholders participating in a Dividend Reinvestment Plan. Superior customer service must be provided in the processing of all transaction requests received from individual shareholders, brokers, depositaries and the general public. Response accuracy and timeliness of transaction requests while verifying compliance with the unique terms and conditions governing each Plan and Client service agreement and internal service standards must be maintained at all times. Furthermore, it is imperative that each Administrator ensures that appropriate fees are charged to our clients or collected from Plan Participants at the time of transaction in accordance with the unique terms and conditions governing each Plan and Client service agreement.
Ensure that all processing is completed accurately and in the time standards required based on client requirements and/or internal standards.
Ensure compliance with the unique terms and conditions as well as internal service standards governing each Disbursement, Plan and/or Client service agreement.
Validate critical incoming disbursement/dividend reinvestment criteria to ensure appropriate logic is being applied throughout entire process.
Ensure that all applicable fees are charged and processed accordingly.
Provide accurate and timely service and advice based on a full understanding of the client's requests and our internal standards/procedures.
Cross-train between various units under the Disbursement umbrella and apply such knowledge on a regular basis.
Read material requiring understanding of content in items such as instructions, procedure manuals, resolutions and correspondence.
Write or modify text to accurately communicate to others using precise language to avoid misunderstanding of sometimes complex information.
Use basic arithmetic, established arithmetic formulas or procedures to calculate or prepare information.
Plan most aspects of their own work within specified deadlines with occasional need to change the priorities of the job.
Perform routine, specialized or technical tasks, or procedures requiring specialized knowledge of the requirements to pay dividends or interest and/or administer reinvestment plans.
Skills and Experience:
Post Secondary Education required
Canadian Securities Course and/or Trust Institute course is optional but preferred.
Must be extremely organized and detail-oriented.
Must be proactive and someone who takes initiative.
Exceptional ability to meet multiple deadlines daily.
Ability to multi-task between daily operational responsibilities and projects as assigned.
Must have excellent Microsoft application skills.
Ability to work overtime during weeknights and weekends as required.
Ability to adapt to the changing needs of the department, including working in a rotating shift schedule between the hours of 8:30am and 7pm.
At Computershare, our brand promises are: Certainty, Ingenuity and Advantage.
If you want to be part of our leading brand, please apply for this position by clicking on the apply button and following the application process.